Can I keep my existing turnstile?
If it's compatible, that's the plan. We assess the controller and reader hardware behind it and confirm what can be retained during the site assessment. We don't promise universal compatibility — but "rip it all out" is never our starting position.
Can members keep their existing fobs or cards?
Where the credential format is compatible and credentials can be migrated safely, yes. It depends on the existing readers and how the credentials were issued — we confirm this during the assessment.
Do you supply hardware?
Yes. For new installations we specify and supply the controllers, readers, locks, gates or turnstiles the site needs, as part of one coordinated project.
Do you arrange installation?
Yes — survey, hardware, installation, commissioning and connection to GymFront are coordinated through one accountable team. Specialist and regulated work is carried out by approved installers.
Can access work without the internet?
Access installations are typically designed so entry decisions keep working locally during a connection loss. Because behaviour depends on the controllers and configuration at your site, the offline behaviour for your installation is confirmed during the site assessment — and we'll give you a straight answer.
What happens during a power cut?
Emergency egress is a life-safety requirement and must always work independently of the access system — that's designed in. Whether entry hardware keeps operating depends on the installation, for example battery backup or UPS provision, which is specified during the survey.
Can one membership open only certain doors, or only at certain times?
Yes. Permissions can be set by membership, time, entrance or location — so a daytime plan can't badge in at 2am, and the staff room stays staff-only.
Can access follow payment status automatically?
Yes — that's the point. When a member joins, freezes, cancels, changes plan or falls outside the payment rules you've configured, their access permissions update automatically. Grace periods and retry behaviour are yours to set; nothing forces an instant lockout on a single failed payment.
Can the same member enter multiple sites?
Yes — permissions can span locations for memberships that include them, without a second member list at each site.
What does installation cost?
Hardware, survey, installation and commissioning are quoted per site after the survey, because doors, gates and existing equipment genuinely vary. Software is priced separately per location.
Who supports a physical hardware fault?
You contact GymFront either way. Software faults are ours end-to-end. Physical hardware faults are handled with the installer or hardware partner responsible for that equipment — we coordinate the fix rather than leaving you to referee between suppliers.